WARRANTY AND PRODUCT USE

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LIMITED WARRANTY

EuroCAST by BergHOFF cookware is distributed exclusively in the United States by Homerun Products, LLC. EuroCAST by BergHOFF cookware is manufactured with the highest quality materials and is designed to provide years of use, assuming proper care and use guidelines are followed.

Pan care instructions can be found after this section. 

BergHOFF's Limited Lifetime Warranty covers manufacturing defects and excludes damage that occurs as a consequence of not following BergHOFF's pan care instructions.

For example, washing your EuroCAST cookware in a dishwasher or using abrasive materials will void the warranty.

Contact us at warranty@eurocastusa.com if you believe you have discovered a manufacturing defect. Include the following information in your message:

  • The style of your pan or pot, for example, square pan, wok, and so on.
  • Size of your pan or pot, for example, 10", 12", etc.
  • Where and when it was purchased
  • Description of the defect

Mail the pan to:

EuroCAST by BergHOFF
1431 7th Avenue N, Unit C
Fargo ND 58103

We will inspect and replace the pan as well as reimburse shipping costs if it is determined that the problem is a manufacturing defect. We will give you the option of purchasing a replacement should our inspection indicate the defect is the result of violating pan care instructions.

 

warranty and pan care TIPS

Before Use

WASH. As with all things new, wash out the pan in warm soapy water, rinse, and dry thoroughly. This will ensure any packing residue is removed.

SEASON. To obtain the best cooking results with all EuroCAST cookware, we recommend lightly seasoning the inside on first use, by simply wiping out with a piece of kitchen towel lightly dipped in olive oil and then gently heating over a low heat for a few minutes to ‘seal’ the oil to the surface. Do not wash up again until after first cooking use. This re-seasoning method can be used from time to time to restore your pans’ performance if you feel it may be of benefit after prolonged use.

Fat-Free Cooking

To cook in a fat-free environment, especially with sticky food items such as eggs, we advocate using a low cooking heat -- lower than you may be accustomed to. Also, use a lid at all times, creating moisture for the food (especially eggs) to cook in. This moisture can stand in for the role of fat in ordinary cooking.

If food, fat, or oils, is left to burn in a pan, caused by cooking over an excessively high heat for a lengthy period, and then not thoroughly cleaned after use, the result will be an impaired performance for future cooking, and as such is deemed as "misuse" within the context of our Limited Lifetime Warranty.

In particular, if a pan is not performing after a period of time and this can be attributed to being "burned out", or not thoroughly cleaned after use, then this cannot be claimed as a defect of the product, but a disregard of the use and care instructions.

All pans are oven proof to 500 degrees F. The glass lids are oven-proof to 400 degrees F.

Cleaning

Your cookware will give excellent results if cleaned thoroughly after each use.

To retain the non-stick properties and not be in breach of the Limited Lifetime Warranty, dishwasher use is prohibited. Although the cookware is "dishwasher safe", i.e., it will not melt, break or crack in a dishwasher, this is purely to advise how durable the product is.

In brief, never place a non-stick item of this cookware in a dishwasher. The salts and chemical detergents can damage the non-stick pan and the handle mechanism, causing an impaired non-stick performance and a tarnishing to the metal component of the handle. In some cases, it can also lead to a transfer of black deposits to the hands.

Allow your cookware to be at best warm to the touch, or cool it completely, before washing. The cookware should be hand-washed in hot, soapy water, using a soft sponge. When you do this, you will find that food deposits, fats and oils will easily lift, making harsh dishwasher use unnecessary. Be sure to clean both inside and outside of the cookware.

Avoid liquid soaps with citrus or chlorine as ingredients.

If you find from time to time that you have stubborn or burnt-on food residue or sticky sauces, or oils that require more attention, we recommend a good soak in hot soapy water, and the use of a soft kitchen sponge that can be gently applied to areas where soaking is not proving effective. Avoid nylon scrubbers, and on no account use any kind of hard scourer, or anything like steel- or wire-wool, which have abrasive surfaces that scratch the cookware.

After each wash up, ensure you rinse thoroughly, and dry with a soft cloth.

Utensils

Only wooden, plastic, nylon, rubber, or silicone utensils should be used on the non-stick surface of the cookware. Use of anything sharp which may scratch or gouge the surface will void the Limited Lifetime Warranty.

Never cut food with a metal utensil while it is in a EuroCAST pot or pan.

STORAGE

Store pans so that they do not fall prey to scratching from metal, including but not limited to other pots and pans. Many storage solutions are available for storing cookware like EuroCAST that keep the cookware from scratching, but the simplest may be simply placing a dish towel or tea towel within each pot or pan, making sure to cover any surface that may come in contact with other cookware or metal.

Never use your cookware as a storage container for food. Keep it clean and empty when not in use.

DOWNLOADS

This information may have been included with your purchase. You can also download this information at these links:

Package Collateral Front

Package Collateral Back

If you believe you have a defective product, you can follow the instructions here.